With GIGAGO’s eSIMs, after you completed your order with us and successfully transfer your payment, we will send the eSIM to your registered email within a maximum of 15 minutes (except for Giga180 and Giga365 which may take up to 4 working hours to generate the QR code).

In case of delays in delivery or service supply, GIGAGO will promptly inform you and provide an opportunity to cancel the contract if you wish to do so.

Since the eSIM is sent via email, please provide the correct email address to ensure you get it timely. In the event that you do not receive any emails from GIGAGO within 15 minutes after your payment, please contact our Customer Support staff via email [email protected] or hotline/Whatsapp/Zalo +84876836168 for prompt support.